Churn

Gross Churn Coverage

How many times new MRR covers the revenue you lost to churn — is fresh business outrunning cancellations?

Gross churn coverage runs 2–3× — how many times new MRR covers the MRR lost to churn. Above 1× new business outpaces losses; below it, you're refilling a leaking bucket.

What is it?

Gross Churn Coverage is how many times your new MRR covers the MRR you lost to churn in the same period — new MRR divided by churn MRR. It answers a blunt question: is fresh business outrunning cancellations, and by how much?

Above 1× means acquisition more than replaces what churned; below 1× means you are refilling a leaking bucket and shrinking despite winning new logos. It deliberately ignores expansion, so it is a stricter test than net new revenue.

How to calculate?

Divide new MRR by churn MRR for the period. Four thousand in new MRR against twelve hundred in churn is 3.3× coverage. It uses only first-time revenue and full cancellations — expansion and contraction sit outside it by design.

Use it alongside the quick ratio: coverage isolates the acquisition-versus-churn battle, while the quick ratio folds in expansion and reactivation for the fuller picture.